Support

How can we help

Questions about verification, the WordPress plugin, the SDK or your account. Reach the Confrmo team directly and we will get you to a resolution.

Email support Integration guide (PDF)
Contact
support@confrmo.com

The fastest way to reach us. Include your account email, the site or app in question and a short description of what you are seeing.

Compose email
Response
Monitored during UK business hours, Monday to Friday. We aim to reply within one working day.
Security & disclosure
Report a suspected vulnerability to support@confrmo.com with the subject line "Security disclosure".
Registered office
Confrmo Ltd, 66 Paul Street, London EC2A 4NA. Company No. 17203914.
Ireland
Brightpoint, Ballyhealy, Kilmore, Co. Wexford, Y35 C6KC, Ireland.
Common topics

Choose the area you need help with

Pick the closest match and your email arrives pre-labelled, so it reaches the right person faster.

Getting started

Onboarding, first verification, connecting your site or app and understanding runtime identity.

Email us

WordPress plugin

Installing and configuring "Sign in with Confrmo", VCode rendering and the verifier setup.

Read the guide

Face verification

Liveness checks, identity match, and the verification flow on iOS and the web.

Email us

SDK & REST API

Passwordless login, endpoints, callbacks and integrating verification into your own stack.

Email us

Operator console

Approvals, scan mapping, operator profiles and off-network verification management.

Email us

Billing & account

Plans, invoices, seats and changes to your organisation or account details.

Email us
Faster resolutions

What to include in your message

A few details up front means fewer round trips and a quicker fix.

  • Your account email and the organisation name
  • The site, app or endpoint where it happens
  • Steps to reproduce the issue
  • What you expected against what you saw
  • Screenshots or a short screen recording
  • Browser and device, or app version and build
Frequently asked

Support questions

How do I contact support?
Email support@confrmo.com. It is the single route to the team and reaches us directly.
How quickly will I hear back?
The inbox is monitored during UK business hours, Monday to Friday. We aim to reply within one working day. Marking your subject line with the topic helps us route it faster.
Where is the WordPress plugin documentation?
The integration guide covers installation and configuration end to end. Download the guide (PDF) or email us with "WordPress plugin" in the subject.
How do I report a security issue?
Send details to support@confrmo.com with the subject line "Security disclosure". Please do not post vulnerabilities publicly before we have had a chance to respond.
Do you offer enterprise or onboarding support?
Yes. For enterprise onboarding, procurement or a guided setup, email us or book a demo and we will arrange the right introduction.
Still stuck

Send us a message

We would rather hear from you sooner than later. One email is all it takes.

support@confrmo.com