Last Updated: 3 July 2026
Welcome to Confrmo.
These Terms of Use (“Terms”) govern your use of the Confrmo mobile application, website, APIs, SDKs and related services (collectively, the “Service”). By creating an account, accessing or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.
1. About Confrmo
Confrmo is a digital identity platform that helps individuals securely prove their identity, authenticate themselves, approve transactions and share verified information with participating organisations.
Confrmo provides technology to facilitate identity verification, authentication and secure information sharing. Depending on the service being used, Confrmo may verify identity, perform biometric authentication, confirm user presence, facilitate secure document presentation and enable transaction approvals.
Confrmo is a technology provider. Unless expressly stated otherwise, Confrmo does not make decisions on behalf of third-party organisations regarding account creation, access rights, employment, financial services, lending, insurance, gambling participation, healthcare, government services, eligibility or any other regulated or commercial decision.
Any decision to approve, reject, restrict or otherwise act upon information provided through Confrmo is made solely by the requesting organisation in accordance with its own policies, legal obligations and regulatory requirements. While Confrmo helps reduce identity fraud and impersonation risk, it does not guarantee the legitimacy of any person, organisation, transaction or outcome.
2. Eligibility
To use Confrmo you must:
- Be at least 18 years of age, or meet the minimum legal age in your jurisdiction where applicable.
- Have the legal capacity to enter into this agreement.
- Provide accurate and truthful information.
You must not create an account on behalf of another person without lawful authority.
3. Your Account
You are responsible for:
- Keeping your login credentials secure.
- Protecting access to your registered devices.
- Ensuring your account information remains accurate and up to date.
- Promptly notifying Confrmo if you believe your account has been compromised.
You remain responsible for activity carried out through your account unless caused by Confrmo’s negligence.
4. Identity Verification
To access certain features, you may be asked to provide identity documents or complete biometric verification.
You agree that:
- All information you provide is accurate.
- Any documents uploaded belong to you or you have legal authority to provide them.
- You will not attempt to misrepresent your identity.
Confrmo may refuse, suspend or revoke verification where fraud, inconsistencies, failed security checks or legal obligations require it.
Verification confirms that information matched the evidence available at the time of verification. It should not be interpreted as a guarantee of future behaviour, legal status or ongoing entitlement.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose.
- Upload false, altered or fraudulent documents.
- Impersonate another person.
- Attempt to bypass security measures or identity checks.
- Reverse engineer, copy or interfere with the Service.
- Use automated tools, bots or scripts to access the Service without permission.
- Introduce malware, malicious code or harmful content.
- Interfere with the operation of the Service or other users.
- Create multiple accounts to evade restrictions or facilitate fraudulent activity.
6. Document Sharing
Where Confrmo allows you to present documents to a third party:
- You control when information is shared.
- Some documents may only be viewable and not downloadable.
- Access may expire automatically.
- The receiving organisation is responsible for complying with all applicable laws relating to the collection, storage and use of the information it receives.
7. Biometric Authentication
Where enabled, Confrmo may use biometric technologies, including facial recognition, liveness detection and device authentication, to verify that you are the authorised account holder.
Where required by applicable law, your explicit consent will be obtained before biometric processing begins.
8. Intellectual Property
All software, trademarks, logos, graphics, documentation, APIs, SDKs, databases and other content forming part of the Service are owned by Confrmo Ltd or its licensors.
You may not copy, modify, distribute, reverse engineer, decompile or create derivative works except where permitted by law or with our prior written permission.
9. Service Availability
We aim to provide a reliable and secure service but cannot guarantee uninterrupted availability.
We may suspend, restrict or modify access for maintenance, upgrades, security incidents, legal compliance or operational reasons.
10. Suspension or Termination
We may suspend or terminate your access where:
- These Terms are breached.
- Fraudulent or unlawful activity is suspected.
- We are required to do so by law.
- Continued access presents a security, legal or operational risk.
You may stop using the Service at any time.
11. Privacy
Your use of Confrmo is also governed by our Privacy Policy, which explains how we collect, use, store and protect your personal information.
12. Disclaimer
Confrmo is provided on an “as available” and “as is” basis.
While we use commercially reasonable technical and organisational measures to protect the Service and reduce identity fraud, no identity verification or authentication system can eliminate all risk. Users and relying organisations remain responsible for exercising appropriate judgement when relying on information obtained through the Service.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence.
To the fullest extent permitted by law, Confrmo shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, goodwill, business opportunity or data arising from your use of the Service.
14. Changes
We may update these Terms from time to time.
Where changes are material, we will provide reasonable notice through the Service or by other appropriate means. Continued use of the Service after the updated Terms take effect constitutes acceptance of the revised Terms.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.
16. Contact Us
Confrmo Ltd
Email: hello@confrmo.com
Website: www.confrmo.com